The total cash compensation, which includes base, and annual incentives, can vary anywhere from $57,231 to $72,356 with the average total cash compensation of $64,084. Working with our NOC team, responsible for escalations on all desktop, network and server infrastructure service tickets to ensure service levels are maintained. This IT help desk technician job description template includes the list of most important IT help desk technician’s duties and responsibilities. Use it to save time, attract qualified candidates and hire best employees. Information engineers are known to earn higher educational levels when compared to help desk engineers. Additionally, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree.

What’s more, is that the projected number of opportunities that are predicted to become available for a help desk engineer by 2028 is 83,100. Here are examples of responsibilities from real help desk engineer resumes representing typical tasks they are likely to perform in their roles. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Telsyst February 26, 2014 It’s a dirty job but someone has to do it.

IT Support Technician

Repair computers, install software applications, and resolve user questions. In general, senior infrastructure engineers reach similar levels of education when compared to help desk engineers resumes. Senior infrastructure engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree. An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence.

A help desk solution is the main point of contact for service requests and user issues. All help desk personnel need excellent problem-solving, help desk engineer communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

Skills and Experience

Additionally, help desk engineers earn an average salary of $67,498 in the finance industry. But if you’re interested in companies where you might earn a high salary, help desk engineers tend to earn the biggest salaries at Bain & Company, Booz Allen Hamilton, and Cognizant. At Booz Allen Hamilton, help desk engineers earn an average of $83,961, while the average at Cognizant is $72,586. You should take into consideration how difficult it might be to secure a job with one of these companies.

On average, the desktop support specialists annual salary is $7,482 lower than what help desk engineers make on average every year. Once you’ve obtained the level of education you’re comfortable with, you might start applying to companies to become a help desk engineer. We’ve found that most help desk engineer resumes include experience from Booz Allen Hamilton, Endsight, and Alene Candles. Of recent, Booz Allen Hamilton had 5 positions open for help desk engineers. Meanwhile, there are 5 job openings at Endsight and 2 at Alene Candles. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

System Administrator / Servicedesk

An engineer may also be required to work weekends and holidays, depending on the organization. As customers become more demanding, businesses are beginning to focus on providing a better customer experience. This means that service desk engineers will need to focus on providing excellent customer service and resolving issues quickly and efficiently. Technical support service desk engineers may also receive on-the-job training to learn the specific systems and processes of their company. This training may include learning the company’s ticketing system, troubleshooting software and other processes.

• When compared to other jobs, help desk engineer careers are projected to have a growth rate described as „faster than average“ at 10% from 2018 through 2028.
• We are seeking a full-time Help Desk Tech II or III professional ( Systems/Network ) to work …
• In fact, they earn a $11,729 lower salary than help desk engineers per year.
• Service desk engineers can take advantage of this trend by becoming familiar with the latest technology and how to use it effectively.
• Ensured the consistent achievement of service level agreements by conducting regular audit reports for desktop systems.
• They may work for large corporations, government agencies, or small businesses.

A service desk engineer job description typically includes both technical and communication skills. The engineer needs to have a strong professional phone etiquette and a good knack for solving technical problems over a phone. This requires patience and determination to solve difficult technical problems from a remote location. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines.

This provides an overview of how the organization works and what the customer expects from the technical department that can only be learned with hands-on experience. • Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA. Answer queries about hardware, software, and applications either in person or over the phone.